At parkph, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains exactly what personal data parkph collects from Filipino players, how that data is used to deliver our services, who it may be shared with, and what rights you hold over your own information under Philippine data protection law. We believe in transparency, and this document is written to be genuinely readable — not buried in legal jargon.
Six principles that guide every decision parkph makes about your personal data.
Every byte of data transmitted between your device and the parkph Platform is protected by industry-standard 256-bit SSL encryption. Your account details, payment information, and personal data travel through an encrypted channel at all times.
parkph will never sell, rent, or trade your personal data to third-party marketers, advertisers, or data brokers. Your information is used solely to operate the Platform, comply with legal obligations, and improve your experience as a parkph player.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear rights over your personal data — including the right to access, correct, delete, and object to its processing. parkph honours all of these rights and provides mechanisms to exercise them.
Player data is stored on secured servers with access restricted to authorised personnel only. parkph implements regular security audits, access logging, and industry best practices for data storage to minimise the risk of unauthorised access or data breach.
parkph collects only the personal data that is genuinely necessary to deliver our services, verify your identity, process payments, and comply with PAGCOR-aligned regulatory obligations. We do not collect data for the sake of collecting it.
In the unlikely event of a personal data breach that affects your rights and freedoms, parkph will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the incident, as required under the Data Privacy Act of 2012 and its implementing rules.
This Privacy Policy is issued by parkph (referred to in this document as "parkph", "we", "us", or "our") and applies to all personal data collected through the parkph website at parkph.net, the parkph mobile browser interface, and any related services or communications we may send you.
This Policy is intended to comply with the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By creating a parkph account or otherwise using our Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with parkph.
parkph acts as the Personal Information Controller (PIC) with respect to the personal data you provide to us. This means we determine the purpose and means of processing your personal information.
parkph collects personal data from you in various ways — directly when you register and use the Platform, automatically through your interaction with our website, and from third parties where permitted by law. The categories of personal data we collect include:
When you create a parkph account, we collect your full legal name, date of birth, nationality, gender, residential address (including barangay, city, and region within the Philippines), email address, and mobile number. This information is required to set up and manage your account.
To comply with anti-money laundering regulations and responsible gaming obligations, we collect copies of government-issued photo identification (such as a Philippine passport, UMID, SSS ID, PhilSys ID, or driver's licence), proof of residential address, and in certain cases, source-of-funds documentation.
We collect records of all deposits, withdrawals, and wagers made through your parkph account, including transaction amounts in Philippine Peso (PHP / ₱), timestamps, payment method identifiers (such as your GCash-registered mobile number or BPI account reference), and transaction outcomes.
We automatically collect certain technical data when you access the parkph Platform, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and clickstream data. This data helps us maintain Platform security and improve user experience.
If you contact parkph support via Live Chat or email, we retain records of those communications, including the content of messages and any attachments, to provide support and resolve disputes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, address | Account creation, KYC verification |
| Financial | GCash transactions, deposit history | Payment processing, AML compliance |
| Technical | IP address, device info, browser | Security, fraud prevention |
| Behavioural | Games played, wager patterns | Responsible gaming monitoring |
| Communications | Support chat transcripts, emails | Customer service, dispute resolution |
parkph uses your personal data for the following specific purposes:
Marketing Opt-Out: You can unsubscribe from parkph marketing communications at any time by adjusting your notification preferences in your account settings or by contacting our support team at [email protected].
parkph processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
parkph does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly for the purposes outlined in this Privacy Policy:
All third parties with whom parkph shares personal data are required to handle that data in compliance with the Data Privacy Act of 2012. parkph remains responsible for ensuring appropriate safeguards are in place.
The parkph Platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, and to gather anonymised analytics data about how players use the Platform.
On your first visit to the parkph Platform, you will be presented with a cookie consent notice allowing you to accept or decline non-essential cookies. You can update your preferences at any time through the cookie settings link in the website footer. You may also manage cookies directly through your browser settings; however, disabling essential cookies may impair the functionality of the Platform.
parkph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after account closure | AMLA and regulatory compliance |
| KYC documents | 5 years after account closure | Anti-money laundering obligations |
| Transaction records | 5 years | Financial and AML regulatory requirements |
| Support communications | 3 years | Dispute resolution |
| Technical / usage logs | 12 months | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful processing |
After the applicable retention period expires, your personal data is securely deleted or anonymised such that it can no longer be attributed to you as an individual.
As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by parkph. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].
Request a copy of the personal data parkph holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
Request a structured, machine-readable copy of your personal data to transfer to another service provider where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) if you believe parkph has processed your personal data unlawfully.
parkph will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
The parkph Platform is strictly intended for individuals aged 21 years and above in compliance with Philippine gaming regulations. parkph does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to create a parkph account or use any of our services.
If parkph becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete the data in question, and refund any deposits in accordance with applicable law. If you believe a minor has registered a parkph account, please notify us immediately at [email protected].
21+ Strictly Enforced. Age verification is a mandatory step in the parkph KYC process. No withdrawal will be processed before identity and age have been confirmed.
parkph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While parkph takes all reasonable precautions, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying parkph promptly of any suspected security incident.
In the course of providing the parkph Platform, certain personal data may be processed by our technology partners and game providers whose servers are located outside of the Philippines. Where such transfers occur, parkph ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or the binding corporate rules of our processing partners. parkph will not transfer your personal data to a country that does not provide an adequate level of data protection without your prior consent or a valid legal basis.
parkph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered players via the email address associated with their parkph account and by posting a prominent notice on the Platform at least 14 days before the changes take effect.
The most current version of this Privacy Policy will always be available at parkph.net/privacy-policy. The "Effective Date" at the top of this document indicates when the current version came into force. We encourage you to review this Policy periodically. Continued use of the parkph Platform after the effective date of any amendments constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or parkph's handling of your personal data, please contact our Data Protection Officer (DPO) using the details below. Our DPO is responsible for overseeing parkph's compliance with the Data Privacy Act of 2012 and ensuring your rights are upheld.
If you are not satisfied with parkph's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). More information about the NPC and the complaint process is available through official Philippine government channels.
For responsible gaming concerns, self-exclusion requests, or account restriction tools, please visit our Responsible Gaming page or contact our support team directly.
Your data is safe, your rights are respected, and your withdrawals are fast. parkph is built around trust — from our GCash cashouts averaging one hour to our commitment to your privacy every step of the way. Ready to experience it firsthand?
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